Privacy Policy

1. Introduction

Dust Busters Zambia (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website, contacting us, or using our services.
By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and location details you share when contacting us or requesting a quote.
• Service Information: Details related to the cleaning or hygiene services you request.
• Technical Information: IP address, browser type, device information, and website analytics data.
• Payment Information: If applicable, billing details processed securely through trusted third-party providers.

3. How We Use Your Information

Your information helps us to:

• Deliver and manage our cleaning and hygiene services.
• Respond to your inquiries, bookings, and feedback.
• Improve our website, services, and customer experience.
• Send service reminders or promotional updates (with your consent).
• Comply with legal or safety obligations.

4. Sharing of Information

We do not sell or rent your personal information.
We may share limited data only when necessary:

• With staff or trusted partners who help us deliver services.
• With third-party service providers such as payment gateways or analytics platforms.
• When required by law, regulation, or legal process.
  All parties handling your data follow strict confidentiality and security standards.
•  

5. Data Security

We protect your data using secure servers, encrypted systems, and limited staff access.
While we take all reasonable precautions, no online data transmission is 100% secure, and you share information at your own risk.

6. Cookies & Tracking

Our website uses cookies to improve functionality and user experience.
You can disable cookies in your browser settings, but some website features may not function properly without them.

7. Your Rights

You have the right to:

• Access and review your personal data.
• Request corrections or deletion of your information.
• Withdraw consent for marketing communications.
• Ask how your data is stored or used.
  To exercise these rights, email us at info@dustbusterszm.com

8. Data Retention

We keep personal data only as long as needed to provide our services, fulfill legal obligations, or resolve disputes.
When data is no longer required, it is securely deleted or anonymized.

9. Links to External Websites

Our website may include links to external sites.
Dust Busters Zambia is not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page, with the updated effective date listed above.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Address: Chelston Palm Drive, Lusaka, Zambia
Email: info@dustbusterszm.com
Phone: +260 979 484 608 / +260 769 233 258